I arrived to get my rental and they said that they have no car for me and I should have called and made sure that they had and not book online. This was my first and last time renting from Hertz.Looking for a rental car in Lexington Kentucky on hurts advertise that they had standard car available on Nicholasville Road.I gave up trying to play from my phone and turned off audio in the car completely.while i left the phone plugged into USB to charge, but still, without me touching the phone or audio system, it would randomly open my music and start playing random songs through the audio system.I will never do business with such a cold hearted business. The only thing that I could mention was really nothing.As I was driving back to return the vehicle a warning light came on.They said it would be a couple dollars extra per day for the car I got, but in the end when I checked out it nearly doubled my rental rate. I tried to extend my rental by one day according to my contract it was 14.85 and it took an hour of talking to people who obviously can't speak English very well to then connect me to the actual location who then tried to charge me a weekly rate for one day.A contract is a contract and regardless of the fact you printed something you don't like at this point it's still enforceable over your policy of whatever.
I don't know how anyone who uses a smartphone as an audio source could ever drive this car.I ended up driving my own car which cost my company over twice the expence.I had to cancel the rental when they were unable to locate a car for me anywhere in the area, even though i had a reservation. People were friendly and apologetic, but they have a poor inventory management, at least on this day.To try and convince me to add know you to violate your contract and charge me 6 to extend for one day when my contract plainly said .85 a day is almost fraud.But then to have an employee tell me if I don't like it then bring the car back on time or pay means not only will I never rent with you again or suggest anyone does, but also that I'll refer it to the state attorney and the BBB.